6.3. Conclusion

We define the optimal system state as the set of relevant properties of that system that, given the system’s purpose and subject to the system’s environment, cannot be improved.1

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1

Suggestions for further reading: Ackoff, R. L. (1999). Ackoff’s best: His classic writings on management. (No Title). Ackoff, R. L. (2005). Beating the System: Using Creativity to Outsmart Bureaucracies. Berrett-Koehler Publishers.